DISTANCE SALES CONTRACT
PLEASE READ CAREFULLY. Pursuant to applicable legislation, please print and read the following contract text in 12-point bold font.
Furthermore, every Buyer shopping through our website is deemed to have read and accepted all provisions of the following sales contract issued by us without the need for additional notice.
SELLER
Company Name: VİP COSMETİCA E TİCARET
Address: ESENKÖY MAH. PAPUÇLU ÇAYIR CAD. NO: 4 İÇ KAPI NO: 1 İNEGÖL / BURSA
Telephone:+90 507 562 06 43
E-mail: [email protected]
BUYER
The “Buyer” is the customer who purchases products from the Seller via the website www.cosorelli.com
The delivery and billing address and contact details provided by the Buyer are taken as basis.
By accepting this Agreement, the Buyer acknowledges and agrees in advance that upon confirming the order, they are obligated to pay the price of the ordered product(s) and any additional costs indicated (such as shipping fees, taxes if applicable), and that they have been informed of this obligation.
ARTICLE 2: SUBJECT OF THE AGREEMENT
The subject of this Agreement is to determine the rights and obligations of the Parties under the provisions of the Law on Consumer Protection No. 6502 and the Regulation on Distance Contracts regarding the sale and delivery of the goods/services ordered electronically by the Buyer through the Seller’s website www………………….com, which have the specifications indicated in the Agreement and the sales price specified in the Agreement.
The Buyer declares that they are informed about all preliminary information regarding the goods/services subject to sale (basic characteristics, sales price, payment terms, delivery conditions, “right of withdrawal”, etc.), have confirmed such information electronically, and then placed the order in accordance with the provisions of this Agreement.
The Buyer further acknowledges that for products whose protective elements such as packaging, seal, or band have been opened after delivery, no withdrawal right may be exercised due to health and hygiene reasons. Opening the product packaging constitutes an exception to the right of withdrawal.
The listed and published prices on the website are the sales prices. Prices remain valid until updated or changed. If a product is offered for sale for a limited time, the announced price remains valid until the specified period expires.
The Buyer declares and undertakes that when becoming a member of the website or during the purchase process, the information submitted to the system belongs to them or that they have the right to use such information; otherwise, they are solely responsible for all consequences.
The preliminary information and invoice located on the payment page of www……………...com constitute an integral part of this Agreement. Upon placing the order, the Buyer is deemed to have accepted all the terms of this Agreement.
ARTICLE 3: DATE OF AGREEMENT, DELIVERY OF GOODS/SERVICES, PLACE OF PERFORMANCE AND METHOD OF DELIVERY
This Agreement is issued on the date the Buyer places the order.
The goods/services will be delivered to the address requested by the Buyer.
If during shipment the package appears damaged, it must be opened and checked in the presence of the shipping company representative. If there is any damage to the product, a report must be issued by the shipping company and the product must not be accepted. If no report is issued, the product is deemed to have been delivered intact and the Buyer shall be deemed to have accepted the performance of the shipping company.
ARTICLE 4: GENERAL PROVISIONS
4.1. The Buyer declares that they have read and acknowledged the basic characteristics of the product, sales price, payment method, and delivery terms displayed on the website and have given the required confirmation electronically.
4.2. The product will be delivered to the delivery address designated by the Buyer, packaged and intact, along with its invoice, within 30 days at the latest.
4.3. If the product is to be delivered to a person/entity other than the Buyer, the Seller shall not be liable if such person/entity refuses delivery.
4.4. The Buyer is responsible for inspecting the product upon receipt and, in case of any shipping-related issue, refusing to accept the product and ensuring a report is issued by the shipping company. Otherwise, the Seller accepts no responsibility.
4.5. The sales contract approved by the Buyer during purchase through the Website is valid and binding in all circumstances.
4.6. Unless otherwise agreed in writing by the Seller, the Buyer must pay the product price in full before delivery. If the product price has not been paid prior to delivery, the Seller may unilaterally cancel the Agreement and refuse delivery.
4.7. If, after delivery of the product, the Bank/financing institution of the credit card used for payment fails to transfer the product price to the Seller for any reason, the Buyer shall return the product to the Seller within 3 days, with all costs borne by the Buyer.
To avoid doubt: Installment/financing opportunities offered by banks or financing institutions (credit cards, installment cards, etc.) are considered payment instruments provided exclusively by such institutions and are not installment sales between the Parties. A sale for which the Seller has received full payment shall be deemed a cash sale between the Parties.
The Seller retains all legal and contractual rights, including the right to terminate the contract or request full remaining payment with default interest in cases legally considered installment sales.
In the event of Buyer default, a monthly default interest rate of 5% shall apply.
ARTICLE 5: RIGHT OF WITHDRAWAL
The Buyer may return the product within 14 days of receipt without opening the Seller’s product packaging and only after obtaining approval from customer service.
Once the returned product reaches the return warehouse, it will be inspected and if unopened status is confirmed, the refund will be processed to the Buyer’s bank.
Packages suspected to be damaged during shipment must be opened and inspected in the presence of the shipping company representative before acceptance. If damage is detected, the product must not be accepted, and a report must be issued.
If no report is issued, the Buyer is deemed to have accepted the delivery as complete and flawless.
Products will not be accepted for return and no refund will be made in cases where deterioration, breakage, damage, tearing, usage, or similar conditions are detected and the product is not returned in the same condition as received.
If the product is returned, the return process will be completed within 7 business days from the date the product is received by the Seller.
Following approval of the return transaction, credit card refunds will be processed within 5 business days. Banks may postpone reflecting refunds on accounts until the next account statement period.
ARTICLE 6: PROTECTION AND PRIVACY OF PERSONAL DATA
The Buyer’s information stated in this Agreement and information provided for payment will not be shared with third parties except the contracted shipping company.
The Buyer may not hold the Seller responsible for disclosure when such disclosure is required by administrative or legal obligation.
The Seller undertakes to process the Buyer’s personal data within the framework of primary and secondary obligations arising from Law No. 6698, to prevent unlawful processing, access, and disclosure of personal data, to ensure secure preservation of such data, and to take adequate technical and administrative measures in this regard.
The Seller also undertakes to delete, destroy, or anonymize data whose processing purpose has terminated according to legal retention periods.
By approving this Agreement, the Buyer acknowledges that they have been informed in accordance with Law No. 6698 about the processing of their personal data within the scope of the Information Notice.
ARTICLE 7: EVIDENCE AGREEMENT, JURISDICTION AND ENFORCEMENT
The Seller’s records (including electronic records such as computer logs and audio records) constitute conclusive evidence in the resolution of disputes that may arise from this Agreement and/or its implementation.
Consumer Arbitration Committees are authorized up to the amount declared by the Ministry of Science, Industry, and Technology, and Consumer Courts and Enforcement Offices in Istanbul (Anatolia/Europe) are authorized for disputes exceeding that amount.
By approving this Agreement and the order form, the Buyer declares that they have read, understood, and accepted all conditions and explanations.
When payment for the Buyer’s order is made through the Website, the Buyer is deemed to have accepted all provisions of this Agreement.
The Seller is responsible for ensuring software implementation on the Website so that the Buyer confirms having read and accepted this Agreement before the completion of the order.